Shipping & Returns

1. Introduction 

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• This Policy forms part of the Customer Terms and Conditions, and so words defined in the Terms and Conditions have the same meaning in this Policy, unless the context indicates otherwise. Nothing in this Policy is intended to limit your statutory rights in any way.
 

• You may return any product that you bought from the Website or ICS if: 

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• you've changed your mind within 24 hours of purchase;
   

• you purchased the wrong item;

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• the product/s has a technical fault 

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2. Products that you purchased incorrectly or that are unwanted

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This Policy forms part of the Customer Terms and Conditions, and so words defined in the Terms and Conditions have the same meaning in this Policy, unless the context indicates otherwise. Nothing in this Policy is intended to limit your statutory rights in any way.
 

You can return an unwanted product to ICS, provided: 

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Once we have inspected the Returned Product and validated your return form, we will credit your account with the purchase price of the product within 24 hours of the return being received at our warehouse or service centre.
 

You may also elect to exchange a Returned Product for another product (the “Exchange Product”) that is of the same value as the Returned Product. If the price of the Returned Product is less than that of the Exchange product, you will be liable to pay the cash difference between the two products. And if the price of the Returned Product is more than that of the Exchange product,ICS in this case will pass a credit to your account.
 

If the packaging is in any way opened, damaged or tampered with, ICS will charge you a handling fee of up to 20% (twenty percent) of the total purchase price of the Returned Product.
 

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If the Product/s is unopened, undamaged and unused, with the original labels and stickers still attached; save in relation to second-hand products sold at ICS Pre-owned store , the Returned Product is in the original packaging, which must be undamaged and in its original condition with all seals still intact (if applicable); it is not missing any accessories or parts; and

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You can only return a product within 6 Months of delivery if it is defective. The product will be assessed by 'Technical Centre' to determine if the product/s has been damaged / mis-used / negligence of such product/s.
 

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If you have entered into a contract with a mobile cellular operator, returning a product bought from ICS will not cancel your contract with the mobile cellular operator. You will continue to be responsible for that contract and for any charges and fees that are associated with that contract.
 

Unsealed software products, software subscriptions, electronic software downloads and electronic voucher downloads, gift cards, Microsoft cards and and in-ear products may not be returned to ICS store and are not eligible for refunds.
 

Due to hygienic reasons we cannot refund or exchange in ear AirPods / EarPods (except on manufacturing faults/faulty products).
 

All Returned Products are subject to inspection by ICS prior to a refund or an exchange.
 

Any products purchased from the ICS Pre-owned store using a debit card will not be eligible for a refund but may be exchanged for another product.
 

Products will not be refunded or exchanged due to incompatibility. Please check compatibility information before placing an order.
 

Software products cannot be exchanged or refunded.
 

A 20% handling fee will be charged on opened / used purchases. A courier collection fee may be charged on refunds and exchanges. ICS will process the refund within 10-14 working days after you cancel your agreement with ICS or ICS receives the returned product. 

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3. Products damaged on delivery 

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• Should a product be damaged or missing any parts or accessories at the time of delivery, please notify ICS within 30 days of such delivery.
 

• Once we have inspected the product and validated your return, we will at your choice repair or replace the product as soon as possible or credit your account with the purchase price of the product. 

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4. Faulty Products 

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All ICS products are covered by a manufacturer's warranty. If your product is faulty you must follow the process set out in the manufacturer's warranty as indicated to you by the ICS team. 

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• Please note that any manufacturer's warranty is subject to whatever terms and conditions the manufacturer may impose. These are usually stated in a brochure or leaflet inside or on the product packaging. It is your responsibility to make yourself aware of any such terms and conditions.
 

• For the avoidance of doubt, the manufacturer's warranty is provided by the manufacturer and not ICS. Any queries with regards to the warranty should be addressed with the manufacturer and ICS can only facilitate the 

communication between you and the manufacturer.
 

5. Refunds 

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Refunds will be done electronically via electronic funds transfer (EFT) to a bank account nominated by you. In certain circumstances where possible, ICS may effect a credit card transaction reversal.

Refunds may take between 10-14 working days to process.
 

In order to process EFT refunds we will require a copy of the customers ID  as well as a proof of payment and proof banking. 

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ICS will not be liable for any bank charges, taxes, interest and/or any other fees that may be levied against you for the refund. 

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6. General 

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To process a return, refund or exchange please send an email to info@icomputing.co.za with your request and we will advise of the steps that you will need to follow.