Shipping & Returns

You may return a product if it meets one of the following criteria: You changed your mind about the purchase (within 24 hours of receiving the item). You purchased the wrong item. The product has a technical fault or is defective. The product was damaged on delivery or is missing parts. All returned products are subject to a thorough inspection by our team before a refund or exchange is approved.

If a product is defective, you may return it within 6 months of delivery. The product will be sent to our Technical Centre to assess the fault. If the defect is found to be due to manufacturing and not misuse, negligence, or accidental damage, we will proceed with a return. All our products are covered by a manufacturer's warranty. This warranty is provided by the manufacturer, and we act as a facilitator to assist you with the claims process. It is your responsibility to familiarize yourself with the manufacturer's warranty terms and conditions.

If you have purchased an item incorrectly or simply changed your mind, you can return it provided that: The product is unopened, unused, and undamaged. All original labels, stickers, and seals are intact. The product is in its original, undamaged packaging with no missing accessories or parts. You notify us of your intent to return the item within 24 hours of purchase. 

Important Exclusions & Conditions: A handling fee of up to 20% of the purchase price will be charged if the packaging is opened, damaged, or tampered with. A courier collection fee may also apply. 

Mobile contracts: Returning a device bought with a mobile contract will not cancel your contract with the network operator. You remain fully responsible for the contract and its associated fees. Non-Returnable Items: Due to hygiene and licensing reasons, we cannot accept returns or offer refunds on: Unsealed software, software subscriptions, or electronic downloads. Gift cards, Microsoft cards, or electronic vouchers. In-ear headphones or earbuds (e.g., AirPods/EarPods) unless they have a proven manufacturing fault. 

Incompatibility: We will not accept returns or exchanges for products that are incompatible with your existing devices. Please verify compatibility before placing your order. Pre-owned store: Products purchased from the ICS Pre-owned store using a debit card are not eligible for a refund but may be exchanged for another product

Refunds are processed electronically via Electronic Funds Transfer (EFT) to a bank account you nominate. In certain cases, we may be able to perform a credit card transaction reversal. Refunds typically take 10-14 working days to process and reflect in your account. To process an EFT refund, we require a copy of your ID, proof of payment, and proof of banking details. ICS is not liable for any bank charges, taxes, or other fees that may be levied against you for the refund.

If your product arrives damaged or is missing any parts or accessories, you must notify us within 30 days of delivery. After we have inspected and validated your claim, you will have the choice to have the product repaired, replaced, or receive a credit for the full purchase price.

To begin the return process for any of the above reasons, please send an email with your request and relevant details to info@icomputing.co.za. We will then provide you with the necessary steps to follow.