The ICS Family
ICS, formally known as MacIntel Solutions, opened for business in January 2006 with a small workshop in Umbilo (Berea, Durban) servicing basic to semi-advanced Apple-based companies within the vicinity. The company bought ‘21st Century Mac’ & with that clientele successfully managed to grow to a higher level of performance. In order to comply with Apple’s policies & trademark proviso the company facilitated by re-branding itself in June of the same year. ‘MacIntel’ became ‘iComputing Solutions’ (ICS) & Apple Inc. awarded ICS ‘Authentic Reseller Status’ after achieving the conditions & accountability specified for targets & deadline-requirements precisely.
After exhibiting flawless performance, ICS acquired positive word of mouth & a reputation for True Service Excellence amongst our base clientele. As an authorized, approved & permitted Mac Dealer / Servicer in South Africa, ICS began with only 2 employees in 2006 but grew to an expanse of 8 full time staff members within one year. Today, as one of only 2 Authorized Apple Resellers in the KwaZulu Natal Province, ICS operates 3 Apple-Approved branches with 20 full-time competent staff members, facilitating services for it’s long-standing & stable Clientele. ICS’s HQ was based at 322 Windemere Road since 2008 until 2012 and now operates from 204 Florida Road, Morningside with a retail front. The store still boasts an Apple Showroom & a Pro-Level Mac Workshop.
Due to serious momentum & structural-backbone-success in service & support, ICS have propelled its presence within SMME’s (Small, Medium & Micro Enterprises’) corporate arena, Private Education, Graphic Design Agencies, Video Editing Studios, Reproduction Houses as well as Print production companies. ICS are also exploring paths in terms of marketing products and services to non-traditional markets. These examples include: D.O.E. (success’ Dependent On Experience), D.U.T (Devices Under Testing), UKZN (The University Of KwaZulu Natal) as well as private individuals.
We are also proud to be involved in the exciting home-automation-market fusing traditional home functionality with Apple’s formidable hardware. ICS is a broad-based BEE Level-1 Contributor & provides an excellent service to all its customers through high levels of quick response times & thoroughly tested expertise.
Our road map is soon to have a national footprint with multiple stores in JHB, Cape Town, Durban & other possible territories within South Africa. Our indispensible technical experience @ ICS has established an excellent customer service presence, building solid clientele relationships of loyalty and trust within the Apple market.